Fake Web Hosting Reviews
You see it all the time, those so-called “reviews” of web hosting services that are nothing more than a listing of features already displayed on the web host’s sale page. This information you see is not a review at all but information you can get yourself by simply going to the providers home page.
Get Objective Web Hosting Reviews
While there are many factors you will consider in choosing your web hosting service, including price, and the available features, it is a good idea when collecting review information to really do your homework and locate actual independent reviews from live people who have had the opportunity to work with their customer service, help desk, and billing departments.
Find Out More About the Help Desk System Provided
Do they have a ticket system where you can submit questions and then track the replies, or is their version of a help desk simply passing emails back and forth? E-mails get lost and with no way of tracking them your question or request just mind end up in Internet limbo. Names also get dropped in a maze of cc’s and bcc’s when being passed off from the help desk to the technical staff.
Write Down Your Pre-Sale Questions
If you search online and are unable to find any objective reviews or comments posted by actual customers, be sure to make a list of questions and ask them directly to the company. With emails you can save the information provided by the company in a form of writing, which could be used at a later date if need, which is an advantage of emailing them as opposed to making a quick phone call. This is a great way to see how their Help Desk Service works and how fast they respond to e-mails or ticket requests.
The Money-Back Guarantees are What You Are Looking For
Many web hosting services do offer a 30 day guarantee if you find yourself dissatisfied, but not all of them guarantee that you will get all of your money back. Be sure to read the guarantee as well as any other contractual fine-print before you sign up for services. If you see complaints posted about the company with regard to unanswered contact to the billing department or if refunds were promised and not delivered, that’s usually a sign to move on and check out the next service instead.