Watch Out For Fake Web Hosting Reviews
Often you see “reviews” of web hosting services that is actually just the list of features provided by the web host’s sale page already. This information you see is not a review at all but information you can get yourself by simply going to the providers home page.
It is Important the you seek Independent and Objective Web Hosting Reviews
Comments from those who have dealt with technical staff, customer support or the billing department are important to look for when you are looking for low prices and abundant features for your web hosting needs.
Not All Help Desk Systems Are The Same
How does the help desk function? With a ticket that permits you to query and track the help desk reply or do they equate help desk with simply an exchange of emails? It is sometimes difficult to track emails as they can get caught up in a spam filter or you may misplace them in your own folders or delete them by accident. You can also lose the name of the original person who helped you or the person that you need to refer to in the multiple CC’s and BCC’s as your email is passed from help desk to tech department.
Make a List of Questions to Ask Before You Purchase
If the reviews you find simply aren’t covering all of the topics on which you have questions, feel free to come up with your own list of questions and contact the company or companies directly. Calling customer service may be the quickest option, but it is probably more effective to submit questions via their ticket system as you can retain this information for a later time and it provides you with a record. And you can get a good idea of the company’s response time.
All Guarantees Should be Money Back.
Most of the web hosting services that are in business today will offer a 30-day guarantee, however not every company offers a 100% guarantee that will give you your money back. Be sure to read the guarantee as well as any other contractual fine-print before you sign up for services. If you see complaints posted about the company with regard to unanswered contact to the billing department or if refunds were promised and not delivered, that’s usually a sign to move on and check out the next service instead.